Follow these steps to find what browser version you have and to update it:
1. From the upper-right corner, select the menu icon , then select the question mark icon at the bottom of the screen.
2. Select About Firefox in the window that opens.
3. Firefox should begin to check for any available updates. You can see this progress in the middle of your screen.
4. Once the update is finished here, close Firefox and re-open it to finish applying the update to the browser.
If the above steps do not work, we recommend switching to a different browser, or using another device to complete the interview. Click the following link to view our guide for using a mobile device to complete the interview: How to use a mobile device to take the interview.