HireVue is a company that provides video interview software. The company you are applying for uses our software as part of its interview process. Since we are not directly involved in the employment process of the company you are applying for, we cannot adequately answer this question.
Please contact the company you applied for to understand this issue. The company usually lists a contact in the email invitation. If you do not find the contact listed in the email, please check the website of the company you are applying for. Contact information is mostly listed at the bottom of the website.