If you cannot see the image when viewing the practice question, please follow the steps below:
- Make sure to close any other programs that may be using the webcam, such as Skype, FaceTime, etc.
- Switch browsers. We support the latest version of Google Chrome, Firefox and Safari 9 or later. It is recommended to use Google Chrome.
Please note: Because Internet Explorer no longer supports Flash, it is no longer possible to complete the OnDemand interview on Internet Explorer. The OnDemand interview can only be completed in one of the supported browsers (see above) or HireVue for Candidates app.
- Check the webcam settings to make sure the webcam is working properly. Check your Windows webcam settings or Apple webcam settings .
- Restart the computer.
If the problem persists, it is recommended to use another device to complete the interview. Please refer to the specific instructions in this guide: How to use a mobile device for an interview