If you are reviewing your practice question and you don’t see your image, please follow these steps below:
- Make sure to close any other program that could be using your webcam like Skype, FaceTime, etc.
- Switch browsers. We support the latest versions of Google Chrome, Firefox, and Safari version 9 or higher. We recommend using Google Chrome.
Please Note: Internet Explorer is not a supported browser
- Check your webcam settings to ensure your webcam is working correctly. Check your Windows webcam settings or Apple webcam settings.
- Restart your computer.
If the issue persists, we recommend using another device to complete the interview. See this guide for specific instructions: How to use a mobile device to take the interview