If you cannot hear yourself when viewing the recorded practice question, please follow the steps below to troubleshoot the problem:
Please note: If your interview is a dial-in live interview, your microphone will not be tested. If you see the options for domestic, toll-free, and international phone numbers, it means that your interview is dial-in.
1. Find the speaker icon , which can usually be found in the lower right corner of the computer screen.
2. Right-click the icon, and then select to open the volume mixing program .
3. Find your browser from the list of applications. Use the slider to increase the volume of the Internet browser.
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4. After following the above steps, proceed to other practice questions.
5. If the audio problem still exists, please restart the computer and perform other practice problems.
If restarting the computer still does not solve the problem, it is recommended to use another device for the interview. Click on the link below to view a guide to supporting devices: devices that can be used for interviews .