If you encounter connection problems and an error message appears, your Internet connection is not fast enough to conduct this interview or establish a network connection , please follow the troubleshooting steps below:
Note: If you use a public network, such as a university or corporate office network, your connection is likely to be blocked. Please try to switch to another network where the connection will not be blocked.
Your internet connection is not fast enough for this interview
1. Try to perform the test again. Sometimes there will be some small problems in the connection, which will cause the test to fail.
2. Restart the computer.
- Restarting the computer to re-establish the network connection will usually solve the connection problem you are experiencing.
3. Restart the modem and/or router.
- To restart the modem or router, unplug the power cord of the device. Count to 10, then plug the device back in. It will take a few minutes for the device to restore power. After it is restored, try to perform the connection test again.
4. Switch to another browser.
- Switching to another browser can sometimes solve the connection problem. Because your first browser may block HireVue's connection.
5. Enter a website like speedtest.net to test the connection.
If your connection speed on this website is also very slow, please try to switch to a more stable connection or try again later to see if the connection can be improved.
Could not establish network connection
1. Try to perform the test again. In some cases, the connection test may fail the first time.
2. Try other browsers. It is recommended to use Google Chrome.
3. Restart the computer.
- Restarting the computer to reestablish the network connection can sometimes solve the connection problem you are experiencing.
If none of the above steps solve your connection problem, you need to switch to another network where the connection will not be blocked.
It is also recommended to use a mobile device: how to use a mobile device for interviews. .