If you’ve received the error ‘Camera and Microphone Access Required’, this means your device is currently not allowing the browser to use your camera or microphone in order to complete the interview. To allow this access, follow the steps below:
*Please Note: These steps are specific to providing steps for Safari on an iOS device. If you are not using Safari on an iOS device for your interview, please see the following articles for how to grant access to the camera and microphone in Chrome, or our guide for using the HireVue for Candidates app.
For the best experience completing a HireVue interview using a mobile device, please download the HireVue for Candidates app. You can find the link to instructions for downloading the app at the bottom of this article.
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Go to your device Settings |
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Scroll down and tap ‘Safari’ |
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Locate ‘Camera’ and ‘Microphone’ under ‘Settings for Websites’ |
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Starting with ‘Camera’, check that the access is set to ‘Ask’ |
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‘Ask’ will give you a prompt in the browser that will ask permission to use the camera Be sure to choose ‘Allow’ |
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Now, return to repeat these steps for Microphone |
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Return to 'Safari' settings and under 'Settings for websites, make sure that 'Request Desktop Website' is turned OFF |
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Return to your browser and tap ‘Try Again’ to proceed to your interview!
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If the above steps are unsuccessful, you can also try changing your settings to ‘Allow’. If you are still unable to proceed, you can try downloading our mobile app from the App Store by clicking here.
For more information on using the HireVue for Candidates app click here.
For further assistance, get in touch with our 24/7 support team.