My mobile browser or app is frozen
If you experience an issue with a frozen interview on a mobile device while using the HireVue for candidates app, or your mobile browser, try the following:
- Refresh your interview
- You can do this with the ‘refresh’ button in the browser window next to the URL bar, or by force-closing the mobile app, and re-opening.
*Please Note: If this step does not recover your interview, you may lose progress in your interview for questions that have not been uploaded. Questions up to this point should have been uploaded, however, you may have to re-record some responses. If your response submits prematurely due to a frozen browser, please see this article.
- Delete and redownload the HireVue for Candidates app, or if you’re in the browser, try force closing the browser window and re-entering your interview from your invitation link.
- Restart your device
- Try switching to a more stable connection (from cellular data to WiFi or vice versa)
- If you are using a mobile browser, try downloading the HireVue for Candidates app. For more information on completing your interview through the app, click here.
- Try switching devices
If you are still unable to proceed with your interview, please reach out to our 24/7 support team and let us know which of the above steps you’ve taken to resolve your issue and we’ll be happy to further assist!